Featured Content
|
|
||||
Daily PDA Today News
<< Ricoh's G4w Digital Camera at Envynews.com | ARCHIVES | New InnoPocket Aluminum Hard Case for Tungsten E >>
Posted by: Bill Landon on Tue, Nov 25, 2003 Provided by: FreeTranslation.com |
||
| Dell to Stop Using Indian Call Center for Corporate Customers |
||
It's about friggin time:
After an onslaught of complaints, computer maker Dell Inc. (DELL) has stopped using a technical support center in India to handle calls from its corporate customers. Some U.S. customers have complained that the Indian technical-support representatives are difficult to communicate with because of thick accents and scripted responses. Tech support for corporate customers with Optiplex (search) desktop and Latitude (search) notebook computers will instead be handled from call centers in Texas, Idaho and Tennessee, Dell spokesman Jon Weisblatt said Monday. Calls from some home PC owners will continue to be handled by the technical support center in Bangalore, India, and Weisblatt said Dell has no plans to scale back the operation there. "Customers weren't satisfied with the level of support they were receiving, so we're moving some calls around to make sure they don't feel that way anymore," Weisblatt said. He would not discuss the nature of the dissatisfaction with the call center in Bangalore. http://www.foxnews.com/story/0,2933,103955,00.html Source: www.Slashdot.org |
||
|
|
||
Email
Print
Comments
(0)<< Ricoh's G4w Digital Camera at Envynews.com | ARCHIVES | New InnoPocket Aluminum Hard Case for Tungsten E >>
Last 5 News Items From This Catagory
1,111 copies of TextMaker given out. Here's another 1,111 copies...
Handango Launches Program to Nurture Emerging Mobile Software Developers
Quarterscope Solutions Announces The Wi-Fi Positioning System(TM)
SanDisk Introduces Cruzer Profile -- USB Drive With Fingerprint ID
Sony Ericsson and JP Mobile Collaborate to Make Wireless E-mail Easy for Corporate IT and Mobile Professionals